4CA - Queensland's Home for Fake News

4CA - Queensland's Home for Fake News
4CA - Queensland's Home for Fake News Led by John "Cueball" Mackenzie

05 March 2012

NO TOURISM AWARDS THIS TIME - WE'VE MET THE ENEMY, AND HE IS US

News media including Cueball MacKenzie are all lamenting the "blow" to Cairns tourism in not garnering an award at last week's Qantas National Tourism Awards, hosted at the Cairns Convention Centre.


Does it seem like these local tourism operators give themselves awards and banquets about a dozen times a year?  We've lost count of how many "tourism awards" are given out by these people - TO EACH OTHER.  The circle jerk of awards.


So it's little surprise that a national award ceremony snubbed Cairns, and even more stunning that the local operators have lodged criticism, and failed to look at their own houses introspectively.


So a little review of the continual flow of comments about Cairns on tourism websites by our Aussie and local visitors is in order.


"OVERPRICED - AVERAGE FOOD AND SERVICE"
"BAD OVERPRICED FOOD"
"TACKY AND OVERPRICED"
"OVERPRICED RELIES ON TOURIST NOT REPEAT TRADE"
"OVERPRICED TOURIST TRAP"
"OVERPRICED HARBOUR LIGHTS"
"DO NOT GO - OVERPRICED AND VERY ORDINARY"
"OVERPRICED - EXPECT TO PAY ADDITIONAL UNDISCLOSED CHARGES"
"LAUGHABLY OVERPRICED"


In fact, type "overpriced" and "Cairns" into Tripadvisor, and you get 1,460,000 hits - substitute "Hawaii" for Cairns (a tourist destination with 24 times more visitors per year), and you get barely 360,000 hits.


Overpriced.  Bad Service.  Ripoff.  Rude staff.  Cold food.  Undercleaned.  Bad Taxis with ignorant, non-English speaking drivers. Clowns.  Ignorant.  


Why in the world do these tourism jerks think they deserve an award?  One restauranteur said to me "well, you can't please everybody".  It looks to me like we're not pleasing ANYBODY!


This is what's primarily wrong with Cairns as a destination.  Not too many aboriginals on the street (as John MacKenzie and his band of misfits would have you believe).  Not crime - of course Cairns has crime, but at rates only a fraction of most places tourists come from.  Mayor Paul Pisasale, lauded as a local government god by Cueball, tells audiences around Australia his story about arriving in Cairns, getting in a taxi, and listening to the driver bag the town, the hotels, the council, the mayor - everything.  Our "first arrival" ambassadors.  No fucking awards for Black & White, sorry CAIRNS TAXI.  Even Black & White was embarrassed, and asked Cairns to change their taxi company name. 


What's the common factor in Cairns' tourism crash, and still lack of recovery?  It isn't the exchange rate - tourism around the world is barely affected by such factors.  It's the internet.  Before 2006, "rating services" like Trip Advisor, Yelp, and now Facebook were barely available.  Now they're the first place people look when thinking of travel.  And with so many tourism locations in Cairns looking so bad relative to the competition, is it no wonder that tourism hasn't "bounced back"??   


The problem is us.  And we refuse to recognise it.


Oh, and tell your friends. . .

18 comments:

Anonymous said...

More from travel advice world. -

Cairns is tourist town so I recommend going to Port Douglas (Port is actually 98% tourists all avoiding Cairns to avoid tourists lol),

Cairns is for poor bogans and Port Douglas is for cashed up bogans. Neither place are memorable destinations.

The region is amazing but as long as we hold them captive in our bogan holding stations, tourism will falter.

Even bogans figure ehen they have been ripped off.

Anonymous said...

What a disgraceful comment to make on this blog.Who the fuck are you to blurt out such over generalised shit? Are you some sort of expert on Tourism and restaurants? Do you even have a job or are you some loser that went broke and likes to blame everyone else? You're just bagging people for the sake of bagging people. Make a constructive suggestion dickhead.How about I search shit for brains and I'll bet Hillbilly Watch comes up.
You and the other narrow minded crap that regularily comment on this shit site are the biggest part of the problem. Locals attacking locals is the last thing we need at the moment.

Stats Man said...

The first anonymous is right.
Click on each line and you will find most have a better than 80% recommend. There are always people who will complain. No tourist or restaurant business gets 100%.
This is blatant manipulation of Trip Advisor.
Hillbilly, on this one your pants are well and truely down. You've obviously got a big axe to grind against the Tourist Industry.
I reckon you went broke also.

Anonymous said...

I personally saw 7 Chinese, in early Feb,(a doctor from Beijing and 6 members of his extended family) who won't be back. They found out that they had been moved from the nice unit at Yorkeys they booked on the internet. They were told on their arrival that they had been moved without explanation or apology to something else hundreds of meters down the road. Their arrival was a disorganized embarrassment to watch. The visitors where polite and uncomplaining but I bet they will be telling their family and friends to give Cairns a big miss in the future. I have been told this is done all the time... Advertise the best looking unit on-line then move them to something else when they arrive. Our magnificent area has so much to offer and I have experienced some wonderful tours, restaurants and store owners who go that extra mile (with a smile) but unfortunately a single bad experience while here can sour the whole holiday. We learned through the pilot strike what it is like without any tourists in town and I don't want to go there again ......

Anon No 4 said...

What passes for the tourist business in this town is pitiful. If I offered a service as poor and expensive as the rubbish servcded up by local hotels, resorts, restaurants, dive businesses, reef tours, etc etc, I'd be out of business in no time flat. The blame can be laid at the feet of the brain-dead bogans who run these rip-offs - like the the one whose initials are AJ and who arrived drunk as a skunk and twice as obnoxious at a wine-tasting at a local italian restaurant last week.

Anonymous said...

I agree wholy and soley as my mother and sister were booked into a lovely unit, all done via the internet, but when they arrived up here they found their unit was not the one they had booked, they complained and were told that they could have the one given to them or go elsewhere!!!!! I was horrified as They had paid in advance and were treated like dirt!!! As for service, go over to the USA for their service is fantastic and they treat ALL people with a warm and welcoming manner. In 6000klms we did not come across any rude or ignorant people who were born and bred in the USA, the only person who was rude was a white Russian and her diner was substandard. The only overpriced place that we encountered was run by a Mexican/American who wanted to get rich quick. ALL other dealings were with people who ended every conversation with You're Welcome!!!! Boss Hog

Anonymous said...

I agree wholy and soley as my mother and sister were booked into a lovely unit, all done via the internet, but when they arrived up here they found their unit was not the one they had booked, they complained and were told that they could have the one given to them or go elsewhere!!!!! I was horrified as They had paid in advance and were treated like dirt!!! As for service, go over to the USA for their service is fantastic and they treat ALL people with a warm and welcoming manner. In 6000klms we did not come across any rude or ignorant people who were born and bred in the USA, the only person who was rude was a white Russian and her diner was substandard. The only overpriced place that we encountered was run by a Mexican/American who wanted to get rich quick. ALL other dealings were with people who ended every conversation with You're Welcome!!!! Boss Hog

JOHN MACKENZIE'S HILLBILLY WATCH said...

Stats Man is right, but completely off-base.

80% positive ratings is PITIFUL. Can any business survive with 20% of their customers going around, bad-mouthing them? Can Cairns as a destination survive such an ingrained culture of bad service, bad value, and bad treatment?

Actually, no. The LNP and ALP have both proposed dumping millions into trying to get airlines to come here. It would be better used if it were dumped into massive, compulsory tourist and restaurant service training. Compulsory star ratings on hotels, not the bullshit "rate yourself" system we have now. Grading of restaurants by frequent health department visits with compulsory posting of the grading on the front window. A tourist ombudsman with 24/7 availability with compulsory posting of this ombudsman's contact details on every piece of tourist advertising, billboards at the airport, in taxis, and everywhere around town.

That's a start. Not some bullshit support of an "80% rating", Stats Man.

Anonymous said...

even as a local i am appalled by the hospitality service in cairns compared to most other tourist destinations in australia. glad you brought it up hillbilly

athena said...

I agree with Anonymous who quoted their experiences of travelling through the USA. I too travelled through the USA a couple of years ago, and everywhere the service rendered by tourist employees was just first class. I travelled with a group of women, and small business proprietors when they learned we were in town, phoned our tour guide and said they were prepared to open their shops up for us whenever we wanted! We did some wonderful shopping therefore, having the shop all to ourselves. Tour guides would meet us as we arrived at a major destination and hand out leaflets advertising their tours as we alighted from the bus. Many of the women took advantage of these small, single person operated tours. Basically, the Americans were pro-active in seeking clientele, well organised, very helpful and respectful. Such a huge difference to Cairns where the tourist bodies sit back and demand the Governments find their customers.

Anonymous said...

It would be interesting to recieve comment here from one or more of the 900 or so folks who were stranded at Yorkeys Knob yesterday, sans welcoming party, bus transfers et al and et-frigging-cetra.

Perhaps Anon #1 (the
bellicose,language challenged chap} should remove his head from the deep, nasty recesses of his own backside and see the light!

Mr. Ramsey said...

Twice in a month hundreds of cashed up cruise passengers have been left to fend for themselves in Yorkey's Knob, with no one to welcome them or organise something for them.

You'd think that after the first fiasco some sort of action would have been taken. Is it really so hard for someone on the Council or one our tourism bodies to coordinate with the cruise companies to have something in place ? I don't think money is the issue here (at least not for the visitors).

Miss Conduct. said...

When I go out with my man everyone makes us feel welcome and the food is always amazing.
The service is exceptional.
All of our friends rave about how inexpensive the food and drinks are and the quality of the entertainment is second to none.

Can you guess where we go?

Townsville.

Second Anonymous said...

I've recently travelled in NZ and Tassie for holidays. Both destinations were great, businesses strike up conversation and are genuine, friendly and helpful and the government and regions promote tourism exceptionally well.

In regional Tassie I filled up with petrol on Good Friday and asked where I could go for lunch as many establishments were closed. The proprietor spent 10 mins on the phone and booked me in at a fantastic restaurant a few towns away - I arrived there a bit after the 2pm limit on lunch orders but the staff were waiting for us and made it a great experience. Imagine a petrol station offering that service here!

In Cairns it's not just the tourists that get a raw deal but also the locals - who gets good service at our local shopping centres, especially on a weekend? Some even close shop to head for the beach if the weather is good.

Cairns needs a big wake-up call. We can no longer see tourists as "come in spinner" We need realistic pricing that are not set by a "Yield Manager" and the city needs to be educated to welcome business whether it is local or tourists.

We seem to have lost the essence of what living in the Far North is all about - and in the process of following the mighty $$$ we have sold our soul.

I know we still have some good individuals out there in customer service - but we need the message to become corporate practice.

Anon No 4 said...

I haven't travelled all that much in the states recently, but my wife and I have a pretty good handle on what asia has to offer and i can say that cairns is light years behind the game. hotel rooms are tatty, service is backpacker dreadful, facilities and add-ons are laughable, room service and food and restaurants are dreary, dull and boring and grossly overpriced. Deadheads and rip-off kerchants like pepe iovanella, fred ariel and charles woodward, who are leading lights in the tourism disaster Cairns is confronted with, would be well advised to spend more time fixing their dirty smelly
operations and less time playing LNP politics for Gobshite.

Curly Joe said...

It is just unbelievable that hundreds of cruise passengers are left stranded at Yorkeys Knob. Are the tourist operators waiting for the Government to transport them right to their doorstop? As athena noted above, in the USA the tourist operators are pro-active and go get their clients meeting the buses as they arrive in a city.
We have tourist bodies in this city. Surely they can get their heads together, liase with the ships before they come into Yorkeys Knob, organise some tours etc. and then have buses out there to pick the cruise passengers up and take them on a tour?

Bus. Op. said...

athena is correct. The Americans are "go getters", they go out and get their custom. They don't sit around whinging and whining and demanding the Government BRING their customers to them. So, what if the Cairns Inlet was dredged, and for a few years, until the cruise liners got too big, and some ships were able to pull up close to the CBD. Are the local tourist and business operators going to be just sitting on their arses waiting, waiting and waiting for the cruise passengers to just walk around and FIND their business by themselves??

Anonymous said...

Needing a new pair of shoes I decided to go shopping, first to Cairns Central, but no luck, then decided to visit a shop in Edge Hill. Wrong, talk about service??? None!!! The woman, I assume the owner, was on the phone when I walked into the store, never acknowledged me at all, spoke very loudly to her friend on the phone. I saw two pairs of shoes I would have liked to rty but after 10 inutes of not being looked at or spoken to I left, where she came to the window and mouthed "Was there something I could Help you with?"!!!! Service???? NO NONE AT ALL. and they wonder why business is slow!!!!! Jennifer eckles